Most helpful review
New Reviewer

Disconnect our website

We sold our business and need to close our account. This is for Tawanda Corp. DBA Proteus. We do not want this to be disconnected until the end of this month.

User's recommendation: Great company.

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ID
#3003093 Review #3003093 is a subjective opinion of poster.
Location
Broken Arrow, Oklahoma
Preferred solution
Disconnected from 1&1
New Reviewer

Charges to my bank account when I didn’t sign up for anything. This has happened to my account for a few months now and it’s very aggravating. I want this to stop now!!

Charges to my bank account that I have no idea what its for because I didnt order anything. This has happened to me for the past few months. Someone obviously got into my account and started purchasing stuff. I want this to stop ASAP!! Im very frustrated about this and I will not let this continue. I called to get resolved only to be told to call back at 9am to cancel my subscription, Not happy
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ID
#2823434 Review #2823434 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

Charge on my debit card

I been charge my debit card3 months. I dont want it or to be charge.
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ID
#2311758 Review #2311758 is a subjective opinion of poster.
New Reviewer

1 and 1 deleted my list of domain names and wants $200 extra

I got behind on paying for a few of my domain names. 1 and 1 locked my access to an entire list of my domain names, including the ones that were paid for. When I paid for the domain names I was behind on, they deleted the entire list from my access. Now they want me to pay about $200 more just to give me access to the names that I already paid for. This is a scam. The company is unresponsive. The have treated me dishonestly, and they cannot be trusted. I need access to my paid-up domain names, so I don't have much choice but to pay them the $200. I'm concerned that they might ask still more money before they give me access to my domain names.
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ID
#763297 Review #763297 is a subjective opinion of poster.
Location
Los Angeles, California
Pros
  • Price
Cons
  • Extra charges
Reason of review
Uncalled for extra charges
Loss
$200
Preferred solution
Deliver product or service ordered

Unable to get refund

I have dealt with 1and1 Hosting for over a year with no problems. But now I want to cancel all contracts with them. They are going nowhere. I phoned the operator as per the rules and cancelled all 7 plus the e-mails. Then 1and1 started to take payments from all I cancelled. I managed to collect all refunds back to Paypal except one. The initial date on this one was Aug. 13, 2015 and the date of cancellation was one day short of the allowed month,Sept. 12, 2015 and I still haven't received my money back. Needless to say I won't deal with 1and1 Hosting again and warn others to do the same. Billing Details Here's a copy of Paypal invoice You've authorized use of your PayPal account for future payments to 1&1 Internet Inc.. Billing ID B-2620****TG0013003 Status Cancelled on Sep 12, 2015 Description Your purchase at 1&1 Merchant Business Name 1&1 Internet Inc. Merchant URL http://www.1and1.com Customer Service Email billing@***.com Bill Term Initiated Date Aug 13, 2015 Total Billed Amount $95.76 USD
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ID
#709869 Review #709869 is a subjective opinion of poster.
Location
White Rock, British Columbia
Pros
  • As long as you paid
  • Hosting and service
Cons
  • Problem collecting funds after cancelling
  • Hassle of cancelling a contract
  • Trying to get help setting up sites
Reason of review
Problems with payment
Loss
$84
Preferred solution
Full refund

Reporting to the BBB

Most ignorant and rude call I have recieved as a business owner. I will be reporting this to the better business bureau!!! Several comments from the caller referencing "you people". I still have no clue as to what the sales pitch was supposed to be about and the caller refused to let me speak to a supervisor, instead choosing to call me a few profane words before hanging up the phone. This has wasted about a half hour of my day so far. I have tried to reach the company but it seems that all the numbers for them just tell you to call a different number.
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ID
#622873 Review #622873 is a subjective opinion of poster.
Reason of review
Poor customer service
New Reviewer

Non receipt of purchased digital goods

I purchased domain names on Nov 26th. I was told that email would be sent with info regarding my account. I put wrong phone number on application. I fixed that issue over the phone and through emails and still can not gain access to my account to work on my new domain names. I was told Friday.. Nov 28th, through an email to expect a phone call to verify my information...again. They never called. I will be losing money from a customer because a website using one of the domain names was to be built by Monday. I am now being told that I have to wait until Monday for anything to happen. I waited all day for a phone call that never came. Their website state 24/7 customer support, but no one wants to or cant help. I feel that I have been lied to and put on the back-burner. It took them 1 minute to take my but it will be 6 days before it might get resolved.
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ID
#563458 Review #563458 is a subjective opinion of poster.
Location
Bryan, Texas
Pros
  • Price
Cons
  • Evrything else
Reason of review
Problem with delivery
Loss
$972
Preferred solution
Let the company propose a solution
New Reviewer

1and1 internet domain host is unreliable

1and1 fails to control its own account. They closed my websites (that have been with them for 10 years) because, when they referred it to their collector, the collector had wrong info. Now, despite my paying all and having the collector okay, they have to wait DAYS! to process it. In the meantime, my account is dead and no one anywhere at 1and1 can do anything at all. Days, to acknowledge full payment and reenable my account. It's like dealing with dinosaurs, who can't think. Everyone says that they must follow procedures that do not allow for common sense. Their agent blacklisted me and, though the agent now says that they were wrong, I must be treated as if the agent was right. They can't contact the agent directly, it takes three business days. In the meantime, they must only communicate with the closed account, so, they can't send me anything! Then their on-line forms are fillable only, so, they cannot be attached to an email as they direct.
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2 comments
#659240

We had the same problem in spades. In my opinion they ruined our internet business.

#659273
@Rodd Sja

Every minute of on-line time lost is money. Sorry that it happened to you, too.

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ID
#413919 Review #413919 is a subjective opinion of poster.

1&1 Internet Inc. Denial of services paid for

1&1 Internet Inc. sales contacted me by phone earlier this year trying to sell additional services to my account. I instructed the sales person that I was not interested and that I did not want or would not use the service. I even told her not to charge anything to my credit card account that was not part of my existing contract. After thirty days a charge for $59.97 appeared on my credit card statement. I disputed the charge and 1&1 Internet Inc. issued a credit. About a month later I was notified that my email service was being locked because I had filed a dispute. I was provided a form that I had to fill out stating that the dispute was not valid and then they would unlock the email account. I did this and they re-billed the original charge. I contacted them about removing this second charge and after numerous email exchanges and phone calls they said I had to contact the credit card company to get it corrected. I called the credit card company and they removed the charge and said everything would be ok. I asked if this would cause 1&1 Internet Inc. to lock my email account again and they responded that it would not. Today I got the email from 1&1 Internet Inc. that my email account was being locked because of the disputed amount. I contacted 1&1 Internet Inc. billing and was told that I had to send the charge back authorization form to them again. That I had to fax it and could not email it. Since I do not have access to a fax this causes additional hardship on my, the customer, to fix their mistake. They are unwilling to correct the problem they caused and have created hours of work and frustration for me. All I want is to be able to use my email account that is part of my internet domain that I purchase from them. Their customer service is horrendous and no-one in their billing and customer service seems to be able to fix it. I am paying for my domain name and the email service and they have locked me out of it because of a problem they created. I am being denied something that I have paid for.
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ID
#412716 Review #412716 is a subjective opinion of poster.
Location
Loris, South Carolina
Loss
$60